Refund and Cancellation Policy
XTO Pizza is operated by Ardur Foods Pvt. Ltd., Pune.
Cancelling an order
You can cancel an order for a full refund while it is still at the Order received stage, before the kitchen accepts it. Call the outlet straight away on +91 70300 00776 (Shivane) or +91 70300 00886 (Nanded City). Once the kitchen has started preparing your food it cannot be cancelled.
When you get a refund
- Your payment was taken but the order was not placed.
- You were charged more than once for the same order.
- The outlet could not make your order, or an item was unavailable and you do not want a substitute.
- The wrong item was served or an item was missing, and you tell the outlet before leaving.
How refunds are paid
Refunds go back to the original payment method (UPI, card or netbanking) and usually reach you within 5 to 7 working days, depending on your bank.
Quality problems
If you are not happy with the food, tell our team at the outlet immediately so we can make it right. For anything afterwards contact us at ordernow@xtopizza.com with your order ID.
Contact
Email ordernow@xtopizza.com or call an outlet. Please keep your order ID (for example XT-1234) handy.